Panas77 Privacy Policy – Data Protection for Malaysian Players

1Information We Collect

Panas77 collect your personal information through several channels — during account registration, while you use the platform, when you make financial transactions, and through your interactions with our support team. The following are the categories of information we collect:

a) Personal Identification Information

• Full name as stated on your Malaysian identity card (MyKad) or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth for age verification (minimum 18 years old)
• Current residential address in Malaysia
• Registered mobile phone number
• Active email address

b) Financial Information

• E-wallet account name (Touch 'n Go, GrabPay, Boost, ShopeePay) used for deposits
• Bank account information for processing deposits and withdrawals via DuitNow or FPX
• Deposit and withdrawal transaction history on the platform Panas77
• Win and loss records for internal accounting and compliance purposes

c) Technical Information

• IP address of the device used to access the platform
• Browser type and version
• Device type (mobile phone, tablet, computer) and operating system
• Login records including session time, date, and duration
• Pages visited on the platform and navigation flow

d) Customer Support Information

• Live chat conversation records and support email correspondence
• Complaints, feedback, and requests you submit to our team

2How We Use Your Data

Panas77 uses the personal information collected for the following purposes, each of which has a valid legal basis:

It is important to understand that Panas77 never uses your data for purposes not stated above without obtaining fresh consent from you. If we intend to use your data for a new purpose not covered by the current Privacy Policy, we will notify you and seek your consent beforehand.

3Data Sharing with Third Parties

Panas77 may share your personal data with selected third parties in limited circumstances and for legitimate purposes only. We never sell your data. The following are situations where data sharing may occur:

• Payment service providers: Information required is shared with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX solely to process transactions you initiate. These providers are bound by strict confidentiality agreements.
• Game provider: Only usernames and minimal session information are shared with game providers such as Pragmatic Play or Evolution Gaming, solely to enable gameplay. They do not receive your personally identifiable information.
• Legal authorities: Panas77 will disclose the necessary information to the relevant authorities if required by a court order or a legitimate investigation request relating to financial crime or money laundering.
• Identity verification services: During the KYC process, your verification documents may be shared with vetted third-party identity verification service providers that comply with the highest data security standards.

4Data Security

Panas77 implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit: All data transmitted between your device and Panas77's servers is encrypted using TLS 1.3 with a 256-bit SSL key.
• Encryption of data at rest: Sensitive data such as passwords, MyKad numbers, and financial information is encrypted at rest using industry-recognised encryption algorithms.
• Two-factor authentication: You are encouraged to enable two-factor authentication (2FA) on your Panas77 account as an additional layer of protection.
• Continuous monitoring: Panas77's security team monitors the platform 24/7 for suspicious activity using automated threat detection systems.
• Regular penetration testing: Security testing is conducted regularly by independent cybersecurity experts to identify and patch any vulnerabilities before they can be exploited.

Although Panas77 takes every reasonable step to protect your data, no system in the world is 100% immune to all cyber threats. We encourage you to use a strong, unique password for your Panas77 account and never share your login credentials with anyone.

5Cookies & Tracking Technologies

Panas77 use cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: These cookies are required for the platform to function properly – including maintaining your login session and ensuring transaction security. They cannot be disabled without affecting the platform's core functionality.
• Performance cookies: These cookies collect information about how you use the platform — such as the most frequently visited pages and time spent in each section — to help us improve the user experience. All data is collected anonymously.
• Functional cookies: These cookies allow the platform to remember your preferences, such as your chosen language and display settings, to deliver a more personalised experience.

You can manage or disable cookies through your internet browser settings. However, disabling essential cookies may affect the functionality of the platform. For more information on managing cookies, please refer to your browser's help documentation.

6Data Retention Period

Panas77 retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: For as long as your account remains active with Panas77, we will retain all relevant information to support the services we provide.
• Data after account closure: After account closure, identity information and transaction records are retained for five years to comply with anti-money laundering legislation and accounting requirements.
• Customer support data: Support interaction records are retained for two years from the date of the last interaction.
• Technical log data: Access logs and technical activity records are retained for 90 days for security and technical troubleshooting purposes.

Once the retention period has ended, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to you.

7Your Rights as a Data Subject

As a member Panas77, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team via live chat or email:

• Right to access: You have the right to request a copy of the personal data we hold about you. Panas77 will provide this information in a readable format within 30 days of your request.
• Right to rectification: If any personal data we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data in certain circumstances, subject to the legal retention requirements set out in Section 6.
• Right to restrict processing: You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of that data.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any justification.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.

8Cross-Border Data Transfers

In operating the platform Panas77, your personal data may be transferred to and stored on servers located outside Malaysia — particularly in the context of cloud service providers and international technology platforms. When such transfers occur, we ensure that:

• Data recipients outside Malaysia are bound by data protection agreements equivalent to or stricter than those applicable in Malaysia.
• Data transfers are made only to countries or entities that provide an adequate level of data protection.
• All cross-border transfers comply with applicable data protection legal requirements.

9Children's Privacy

Platform Panas77 is exclusively for individuals aged 18 and above. We do not knowingly collect, use, or store the personal data of anyone under the age of 18.

If we discover that we have inadvertently collected data from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed or registered on our platform, please notify our support team immediately by email at support@panas77.xyz.

10Privacy Policy Amendments

Panas77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new technologies we adopt.

• Any material amendments (significant changes to how we use your data) will be communicated to your registered email address at least 14 days before the amendment takes effect.
• Minor amendments — such as spelling corrections or clarifications that do not alter the meaning — may be implemented without prior notice.
• The date of the latest update and version number will always be displayed at the top of this page.
• Continued use of the platform Panas77 after the effective date of the amended Privacy Policy will be considered acceptance of the new version.
• You may choose to close your account if you do not agree with any amendments made, without penalty, subject to the settlement of any outstanding balance or liabilities.

11Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Panas77 handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@panas77.xyz – use the subject line "Privacy Policy Inquiry" to ensure your request is handled promptly by the right team.
• Live Chat 24/7: Available via the in-platform chat button once you are logged in. Please state that your enquiry relates to data privacy.

Support team Panas77 who are Malay-speaking will handle your privacy inquiries seriously and within a reasonable timeframe. We are committed to responding to all privacy-related inquiries within 14 business days of receipt. For more complex requests, we will notify you if additional time is required.

We encourage you to read this Privacy Policy carefully and to reach out if anything is unclear or requires further explanation. Transparency is the foundation of the trust we build together with our player community. Panas77.